Managed IT Support
Fixes, accounts, printers and the small failures that stop an office hour - handled remotely where possible.
IT and Technology Services
Computers that work, without the theatre.
Most of the calls I take are about three things - a machine that has frozen, a Wifi corner the signal forgot, and a fear of losing files that were never backed up. All three are solvable when someone actually looks at the office rather than guessing over the phone.
The Three Queues
Your workaday computer problems, numbered.
Support, networks and data protection - the queues are separate, but the systems behind them interlock, so plans are made across all three lines.
Network and Wifi
Coverage checks, cabling and layout for small premises, with the result documented and not left in memory.
Data Protection and Backups
Backup routines that run on their own, and a written recovery plan tested before it is needed.
Talk to a Person
The office hours line, email, and a named person who answers rather than a queue number.
From Fault to Fix
A sequence, not a scramble.
Support that jumps straight to reinstalls is support you pay for twice. The timeline below is what a normal engagement follows.
- 01
First Report
You call or write what has stopped working. We ask two or three questions and agree a way to look properly.
- 02
Seeing the Fault
Remote session or an on-site visit. The point is to see the fault before promising anything about it.
- 03
Quote Then Work
Work at a price written against the visit, not invented while the antivirus updates.
- 04
Handover Note
A short written summary of what was done and what to watch for next, so the fix has a record.
Registration Details
The company in four lines.
- Registered name
- NALTHAI SMART LTD
- Companies House No.
- 17431304
- Director
- Danhao Zhu
- Office
- London E16, Maud Street area
Where We Work Daily
Three rows of ordinary work.
Office Hardware
Desk setups, second screens and docking arrangements so the machines agree with each other.
Wiring that Has a Name
Switch, patch panel and cabling checked and labelled, so the next person does not inherit a mystery.
Copies that Exist
Backups on a schedule, with the honest note that recovery quality depends on the backup having been complete.
Questions Before the Call
Four points that set expectations.
Answers to the fastest-moving questions. The full list lives on its own page.
How fast does someone respond?
Within the day for enquiries before lunch. Remote fixes can be faster; the timing depends on the fault, not on spreadsheets.
Do you come to the office or work remotely?
Many jobs are done remotely. Hardware, cabling and Wifi coverage come to the office, because a signal does not travel through the phone line.
Is support available around the clock?
No absolute promises around the clock. Support is organised around your office hours, with the scope written down in the agreement.
Can the data always be recovered?
No guarantee of restoring everything. What is recoverable depends on how complete the backups were before the incident, and we say so before starting.
Start the conversation, one sentence is enough.
+44 7360 008994
Call between office hours or write at any time. Describe the problem in one sentence and the answer comes about what is possible and what is not.