01
First Report
One message, whatever it holds - the sorting happens here, not with your forms and filing.
The Method
Support organised like any other craft.
An enquiry, a look, a written price and a handover note - in that sequence and no other.
Stages of an Engagement
Four chapters in each job.
Records matter here - each stage leaves a written trace so that you can check the work without asking a person to recall it.
02
The Look In
A remote session or a visit, on an arranged date. Anything found in this hour is yours to keep in the summary.
03
Work at an Agreed Price
Repairs against a written quote, with the scope and variations on paper where the parts stand.
04
Handover Note
A written summary plus clean records - where the fix lives, and what needs watching next.
Ordering Questions
How engagements actually book.
The short answers on sequencing without the fine print.
When is the first reply?
Enquiries before office hours start get answered that same day.
How long does work take?
Small fixes in one visit; larger pieces in stages, with each stage written up on its own paper.
Do you keep records of what was done?
Yes, held for the agreed work and invoiced once the work is invoiced. Nothing is kept against a verbal promise.
How does the handover happen?
In person, or in an arranged remote session. The scope matters more than the place.
The Entrance
One enquiry and the sequence starts.
The practice keeps its bookkeeping simple, and the same goes for beginning work - one message to start.